At Reset & Refined Co., LLC (“we,” “us,” or “our”), your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book our services, engage with us via social media, or interact through any other digital means. By using our website or providing your personal data, you agree to the practices described in this policy.

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1. Information We Collect

We may collect and process a variety of information to better serve you and enhance your experience. This includes personal identification information such as your name, email address, phone number, and mailing address. We also collect transaction data like payment method, billing details, and booking history, along with technical data including your IP address, browser type, time zone, and device identifiers. Usage data, including the pages you visit, time spent on the site, and click patterns, help us analyze site performance. Additionally, we may collect marketing and communication preferences, as well as lead data from sources such as TikTok, Instagram, Facebook Ads, Wix Forms, QuickBooks, and Google Analytics.

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2. How We Use Your Information

We use the information we collect for the purposes of providing, personalizing, and improving our services. This includes confirming bookings, issuing invoices, and securely processing transactions through third-party platforms such as Wix, QuickBooks, or Square. We also use your data to send appointment confirmations, reminders, and consultation follow-ups. With your consent, we may share newsletters, before-and-after project visuals, promotional content, or updates about new services. We utilize analytic tools to improve website functionality and customer experience. Finally, your information may be used to comply with applicable legal, tax, and regulatory obligations.

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3. Sharing of Personal Information

Your personal data may be shared with trusted third-party service providers to help us deliver our services and communications. This includes platforms that process payments (e.g., Wix Payments, Square, Stripe), manage scheduling (e.g., Wix, Acuity, Calendly), support marketing and CRM operations, run analytics (e.g., Google Analytics, Facebook Pixel), or assist in product sourcing or order fulfillment. We ensure that these partners are contractually obligated to protect your data and only use it for the intended purposes. We may also disclose information if required to do so by law or to protect the rights, safety, or property of Reset & Refined Co., our clients, or others.

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4. Security of Personal Data

We take reasonable technical and organizational measures to protect the personal data we collect from unauthorized access, disclosure, or misuse. Our systems are secured and monitored, and we work with reputable service providers who comply with industry-standard security practices. While we strive to protect your information, no online transmission or storage method is completely secure, so we cannot guarantee absolute security.

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5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When data is no longer needed, we will either securely delete it or anonymize it for analytical purposes. If data must be retained for legal, accounting, or regulatory purposes, we ensure it is stored in a secure, limited-access environment.

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6. Your Rights and Choices

You have certain rights regarding your personal data. These may include the right to access or correct your information, withdraw consent for marketing communications, or request deletion of your personal data, where legally applicable. To exercise any of these rights, please contact us at info@resetrefined.com. We will respond to your request in accordance with applicable data protection laws.

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7. Cookies and Analytics

We use cookies and tracking technologies such as Google Analytics and Facebook Pixel to analyze traffic, understand how visitors interact with our website, and enhance your user experience. These tools collect data such as IP addresses, page visits, and user behavior. You can control the use of cookies through your browser settings. Note that disabling cookies may limit some functionality of the website.

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8. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child under 13 has submitted personal information, we will delete it promptly.

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9. Choice and Opt-Out Preferences

We respect your privacy and give you control over how we communicate with you. You may opt out of receiving marketing communications from us at any time by using the unsubscribe link included in our emails or by contacting us directly. Please note that opting out of marketing emails does not affect transactional or service-related communications.

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10. Your Acceptance of This Privacy Policy and Revisions

By using our website, booking our services, or submitting your personal information, you accept the practices described in this Privacy Policy. If you do not agree to this policy, please do not use our website or services. We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or privacy practices. Any updates will be posted on this page with a revised effective date. Continued use of our website after such changes signifies your acceptance of the updated policy.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@resetrefined.com